Abdullateef Okuboye, strategic and results driven operations leader has been honoured3with Leadership Award in Operational Efficiency and Business Process Reengineering at the Africa Digital Awards 2023.
The recognition celebrates and highlights his leadership role in reshaping core business operations in optimizing complex operational workflows and leading high performing global teams.
Tayo Adewusi, Editor-in-Chief of ICT Watch magazine and organiser’s Africa Digital Awards, said that honouring Abdullateef Okuboye means reward for hard work as demonstrated in his proven ability to drive significant improvements in efficiency and customer satisfaction.
“This is reward for excellence in your chosen career and a challenge to do more for the growth of the industry and impact on better customer experience”, he stated.
Mr. Abdullateef Okuboye has consistently demonstrated excellence in strategic operations management, process Optimization, performance & KPI management, customer experience (CX) management and Data-Driven Decision Support among others.
With over a decade of progressive experience in optimizing complex operational workflows and leading high performing global teams, he is skilful at implementing lean methodologies, managing cross-functional projects, and leveraging data analytics to inform strategic decisions that enhance organizational productivity and profitability. Committed to advancing national economic interests through innovative operational strategies and scalable solutions.
Among his key achievements are international Leadership; where he has directed global teams across Asia, Europe, and North America, improving delivery across multilingual channels for 300,000+ users.
Authored enterprise SOPs implemented across 3 product lines; led KPI frameworks adopted by regional departments.
At Kaspersky Lab, he generated comprehensive Operations performance reports, analyzing large customer service metrics, supply chain datasets and trends to provide actionable insights that informed strategic decisions and contributed to a 5% increase in departmental profitability, demonstrating a significant contribution to business growth.
He oversaw the quality of critical deliverables in software releases, service agreements, achieving a 98% on-time delivery rate and reducing defects by 15%, ensuring high standards of service and customer satisfaction, positively impacting national consumer trust.
Also, managed human resource objectives for a team of 75 employees, improving employee satisfaction by 15% and streamlining scheduling systems, contributing to a more efficient and engaged workforce, fostering a positive work environment.
The Africa Digital Awards serves as a platform to recognize and celebrate individuals and organizations driving digital transformation across various sectors on the continent.
